FREQUENTLY ASKED QUESTIONS
1 – Can I keep my existing phone number?
Unfortunately international mobile number portability is not possible.
2 – Can I choose a phone number?
Unfortunately at the moment you are not able to choose your mobile phone number, but in the future we will provide you with a range of numbers you can select from.
3 – How long will the Sim Card last?
The Rihal Sim Card is specially produced to support travellers to Hajj and has a validity of Two months starting from the beginning of December till the end of January.
4 – How can I reach customer service?
You may access all the details of service numbers available, so if you wish find out emergency numbers.
5 – How can i use 3G data settings on my iPhone?
You can setup the 3G data settings on the iPhone 3G
Instructions: Go to Settings, General, Network and finally Cellular Data Network. In the APN (access point name) field type in jawalnet.com.sa. Then go back to Network and make sure to Enable 3G. You must restart your mobile wh
en finished settings to avoid errors.
